Privacy Policy

By visiting this official website of Kamandalu Resort and Spa visitors are accepting the practices described below.
  • Collecting Identifiable Information
  • Cookies and Trackers
  • Purposes of Collecting Information
  • The Security of Your Transaction and Information
  • How We Share Your Information
  • Contact Us
  • Privacy Statement Updates

Collecting Identifiable Information
Kamandalu Resort and Spa receives and collects information:
  1. Entered on our websites and/or provided in various ways
    • Personally Identifiable Information Which may include but not limited to guests' names, genders, dates of birth, home addresses, work addresses, email addresses, telephone numbers, fax numbers, occupations, IP addresses, browsers types, operating systems, visited pages, credit card information, membership details and also joint-travelers' details.
    • Non-Personally Identifiable Information Including but not limited to guests' preferred communication method, details related to guests' stays (arrival/departure dates, room preferences, flight details, etc.) as well as details related to responses to reservation confirmations, promotional offers, competitions or surveys.
  2. Provided by other sources
    We might also acquire information about guests from other sources and add it to guests' existing details.

Information about visitors/guests is collected when you:

  • Visit our official websites and access the sub pages (with or without registration)
  • Make offline reservations via email
  • Make online reservations via our booking engine (through the website of our service-provider partner)
  • Enter our competitions/contests/sweepstakes (with or without registration)
  • Submit inquiries, feedbacks or commonts using 'Contact Us' form or similar feature on this website
  • Use online services on the website (buying gift vouchers, etc.)
  • Sign up for our updates/newsletters
  • Enroll in 'de Villagers' membership program online or access the members-only page
  • Apply for jobs at Kamandalu Resort and Spa

Cookies and Trackers
This website may use cookies, web beacons and invisible pixels or other online technologies to enhance as well as simplify your browsing experience.

Cookies are small text files sent to your browser from a web server, to then be stored in your hard disk. They remember your user name/password for faster login process and your customized preferences. They ensure that you obtain the appropriate content and all the requested information. Cookies enable our website to recognize repeat visitors, usage behavior and also to compile provided data for content improvements, targeted advertisings and to better facilitate you in finding information on our website.

Most browsers are, by default, set to accept cookies but you can delete cookies from your browser at any time. Should you prefer to handle cookies acceptance case by case or not to accept cookies at all, there is a simple adjustment you will need to perform from your browser's setting. However, rejecting cookies might result in the blocking of certain features or transaction performance.

Kamandalu Resort and Spa also uses web bugs / web beacons / invisible pixels in improving website contents and marketing activities. These will track non-personal identifiable information such as your IP address, your browser's type, the time you requested our website content, which URL you visited our website from and which pages (on our website) you have visited.

Purposes of Collecting Information
Kamandalu Resort and Spa uses the collected information about you for the following primary purposes:
  • Extension of our Services
    To answer inquiries, fulfill requests, process reservations, finalize transactions and customize our service to meet your preferences.
  • Marketing and Communications
    To keep you updated with our news, promotions and competitions and also for analytical and statistical purposes to measure your interests and improve our website as well as our services.
  • Job Applications
    To process job applications should you apply for an employment opportunity with us.

The Security of Your Transaction and Information
To protect your information, online transactions via our booking engine are using Secure Sockets Layer (SSL) technology which encrypts all information and are certified by a Secure Server Certification Authority.

How We Share Your Information
Kamandalu Resort and Spa handles the collected information wisely and in general practices use them solely for on-site services (your stay arrangements, spa treatments, private dining or other requested personalized arrangements) and for our own database.

In certain cases when necessary and required, with or without your permission, we may disclose your information to other third parties such as:
  • Service Providers
    Our booking/reservation engine partner (TheBookingButton) or other services that you have requested: e.g. outsourced outdoor activities (golf, rafting, parks, day-trip tour, etc.), flight-ticket booking or private-car rentals.
  • Business Partners
    Sponsor companies for co-branded promotions or contests
  • Business Transactions
    In the event of a business development, merger or restructuring, we might – in our sole discretion – transfer or sell information collected which includes personal and non-personal information to one or more affiliated or unaffiliated third parties.
  • Others
    To comply with legal or regulatory obligations according to the applicable law or court order and to respond to an emergency such as to protect the safety of our property, guests, employees or the public.
In the case that information is shared due to the above reasons, the use of the information will be kept limited to the necessity for the performance of merely the specific function.

Contact Us
For requests on modifications on communications preference, updates/corrections on your information, deletion of your data, or un-subscription from newsletters/updates/promotions, please contact us at

Privacy Policy Updates
Kamandalu Resort and Spa reserves the right to modify and update this Privacy Policy from time to time. The updated version will be posted on this page and to become effective immediately without prior notice. Latest revision date can be found at the bottom of this statement.

Last update: 1 May 2013
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