Chaya Spa Policy

To make an appointment, call the Spa at extension 347.
If calling from outside the resort, dial +62 361 975825 and ask for the Spa.

Arrival Time
Please arrive at the Spa at least 15 minutes prior to your scheduled service.
This will allow you time to check-in and complete your Spa assessment.
Please note that services for late arrivals will end at the scheduled time.

In order to provide our guests with a serene relaxation experience, the Spa is a cell-phone and smoke-free environment. We also request that you speak quietly while in the Spa.

Health and Safety
We strongly encourage you to complete the Spa assessment form prior to your treatment. Please inform your therapist if you are pregnant or have any medical conditions.

During Treatment
If you are uncomfortable in any way during your treatment, please inform your therapist. If the massage pressure is not comfortable for you, we encourage you to notify your therapist so that adjustments can be made.

Change and Cancellation
If you need to cancel or change your appointment,
we ask that you notify the Spa at least four hours prior to your scheduled appointment.
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